FAQs
🔹 1. About Saipin Tea Capsules
What are freeze-dried tea capsules?
Our tea capsules are made by cold-brewing premium tea leaves and botanicals for 20–36 hours, then freeze-drying the liquid into natural, dissolvable cubes.
Just drop one into hot or cold water—your tea is ready in seconds.
Are the capsules caffeinated?
Most blends are caffeine-free, except teas that naturally contain tea leaves.
Each product page clearly lists whether it includes caffeine.
Do the capsules contain sugar?
No. Our blends are sugar-free with no artificial sweeteners.
How many servings per capsule?
One capsule = one cup of tea (250–350 ml), depending on your taste.
How should I store them?
Keep them in a cool, dry place away from sunlight.
No refrigeration needed.
🔹 2. Orders & Shipping
Where do you ship?
Saipin ships globally, with priority focus on:
🇺🇸 United States
🇬🇧 United Kingdom
🇪🇺 Europe
🇦🇺 Australia
More regions will be added soon.
How long does delivery take?
Delivery times vary by location:
- United States: 3–7 business days
- United Kingdom: 3–6 business days
- Europe: 5–10 business days
- Other regions: 7–14 business days
How do I track my order?
Once your order ships, you will receive an email with a tracking number.
If you need help checking your delivery status, message us anytime.
My tracking says delivered, but I didn’t receive it.
Please check:
- Your mailbox
- Front porch / building lobby
- With neighbours or building staff
If still missing, contact us and we’ll verify with the courier.
🔹 3. Returns & Exchanges
Can I return my order?
We accept returns for unused, unopened products within 30 days of delivery.
To start a return, contact us at:
📩 saipintea@outlook.com
My item arrived damaged. What should I do?
Email us with:
- Your order number
- A photo of the damaged item
We’ll solve it for you quickly.
Do you offer refunds?
Refunds are processed once returned items are received and inspected.
We’ll notify you as soon as it’s completed.
🔹 4. Product & Usage Questions
How do I use the tea capsules?
- Add 1 capsule to hot or cold water.
- Stir until dissolved.
- Adjust water amount to your preferred strength.
Can I make iced tea?
Yes! They are designed for both hot and cold water.
Can I mix flavours?
Absolutely. Many customers create their own blends—feel free to experiment.
How long do the capsules last?
Shelf life is typically 18–24 months.
Please check the date printed on the package.
🔹 5. Payments & Checkout
What payment methods do you accept?
We accept major credit cards, Shop Pay, PayPal, Apple Pay, Google Pay, and more depending on your region.
Is my payment secure?
Yes. Your information is encrypted and processed through secure payment partners.
🔹 6. Contact & Support
How can I reach customer support?
📩 saipintea@outlook.com
We reply within 24–48 hours (Mon–Fri).
Do you work with creators or distributors?
Yes!
For partnerships, email:
📧 saipintea@outlook.com