Contact Us
We’re Here to Help
At Saipin, we’re committed to making your experience smooth, friendly, and worry-free.
If you have questions about your order, our tea capsules, shipping, or anything else — our team is always happy to assist.
🧩 1. How to Reach Us
Email Support
📩 saipintea@outlook.com
Our team usually replies within 24–48 hours (Monday–Friday).
When you reach out, please include:
- Your order number
- The email address used at checkout
- A short note about how we can help
This helps us respond even faster.
🧩 2. Order & Shipping Questions
If your order has shipped, you will receive a tracking email automatically.
For delivery updates:
- We can help verify your tracking
- We can contact the courier on your behalf
- We’ll keep you updated until everything arrives safely
If you believe something is missing or incorrect, simply message us — we’ll review and assist promptly.
🧩 3. Product Questions
Curious about our freeze-dried tea capsules?
Not sure which blend to choose?
We’re happy to guide you on:
- Flavor profiles
- Best-use tips
- Pairing suggestions
- Which blends fit your daily routine
Ask us anything — we love helping people discover better tea moments.
🧩 4. For Collaborations & Partnerships
If you're a creator, retailer, or business interested in working with Saipin, please reach out to:
📧 saipintea@outlook.com
Tell us a little about your platform or idea — our partnership team will get back to you soon.
🧩 5. Feedback
We genuinely value your thoughts.
Your feedback helps shape Saipin — from product ideas to better customer experience.
If there’s something we can improve, we’d love to hear it.